Terms & Conditions

Last Updated: January 2025

Table of Contents

  1. Acceptance of Terms
  2. Description of Service
  3. Account Registration & Security
  4. Acceptable Use Policy
  5. Legal Compliance & Telemarketing Laws
  6. Payment Terms & Billing
  7. Data Privacy & Security
  8. Intellectual Property Rights
  9. Limitations of Liability
  10. Termination & Suspension
  11. Modifications to Terms
  12. Governing Law & Dispute Resolution
  13. Contact Information

Acceptance of Terms

By accessing or using Lead Bottle's AI-powered sales outreach platform (the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you (the "User" or "Customer") and Lead Bottle ("we," "us," or "our"). Your use of the Service signifies your acceptance of these Terms and our Privacy Policy.

Description of Service

Lead Bottle provides an AI-powered voice and SMS outreach platform that enables businesses to conduct automated sales calls, appointment setting, lead qualification, and customer engagement campaigns.

The Service includes, but is not limited to:

  • AI voice calling powered by advanced speech recognition and natural language processing
  • SMS campaign management and automation
  • Lead list management and CRM integration
  • Call recording, transcription, and analytics
  • Real-time campaign monitoring and reporting
  • Do Not Call (DNC) list management and compliance tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

Account Registration & Security

Registration Requirements

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to:

  • Provide truthful and accurate business information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access or security breach
  • Accept responsibility for all activities conducted under your account

Account Eligibility

You must be at least 18 years old and have the legal authority to enter into binding contracts. By registering, you represent and warrant that you meet these requirements.

Business Verification

We reserve the right to verify your business identity and may request additional documentation to confirm your legitimacy and compliance with applicable laws.

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

  • Use the Service to harass, abuse, threaten, or intimidate any person
  • Transmit any content that is unlawful, fraudulent, defamatory, or obscene
  • Impersonate any person or entity, or falsely represent your affiliation
  • Violate any applicable local, state, national, or international law
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use the Service to distribute spam, malware, or unsolicited communications
  • Scrape, copy, or reverse-engineer any part of the Service
  • Resell or redistribute the Service without our express written permission

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account.

Legal Compliance & Telemarketing Laws

Your Responsibility for Compliance

You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including but not limited to:

  • The Telephone Consumer Protection Act (TCPA)
  • The Telemarketing Sales Rule (TSR)
  • The CAN-SPAM Act
  • State and local telemarketing laws
  • Do Not Call (DNC) registry requirements
  • GDPR, CCPA, and other data privacy regulations

Consent Requirements

You represent and warrant that you have obtained all necessary consents, permissions, and authorizations to contact the individuals on your lead lists. This includes:

  • Prior express written consent for automated calls to mobile numbers (where required by law)
  • Compliance with opt-out and DNC list requirements
  • Proper disclosure of your identity and purpose of contact

DNC List Management

While we provide tools to help manage Do Not Call lists, you are ultimately responsible for maintaining compliance with all DNC regulations. You must:

  • Scrub your lead lists against the National DNC Registry
  • Maintain your own internal DNC list
  • Honor all opt-out requests promptly
  • Keep records of consent and opt-out requests

Indemnification for Non-Compliance

You agree to indemnify, defend, and hold harmless Lead Bottle from any claims, damages, or penalties arising from your failure to comply with applicable telemarketing laws and regulations.

Payment Terms & Billing

Pricing & Fees

Pricing for the Service is based on usage and is subject to the plan you select. Current pricing is available on our website and may be updated from time to time with reasonable notice.

Billing Cycle

You will be billed according to your selected plan (monthly, pay-as-you-go, etc.). All fees are non-refundable unless otherwise stated in writing.

Payment Methods

You agree to provide valid payment information and authorize us to charge your payment method for all fees incurred. If payment fails, we may suspend or terminate your access to the Service.

Taxes

All fees are exclusive of applicable taxes, which you are responsible for paying. We will add applicable taxes to your invoice where required by law.

Late Payments

Overdue balances may accrue interest at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend Service for non-payment.

Data Privacy & Security

Data Collection & Use

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

Your Data Ownership

You retain all ownership rights to the data you upload to the Service, including lead lists, call recordings, and transcriptions. We do not claim ownership of your data.

Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You acknowledge and accept this risk.

Data Retention & Deletion

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data in accordance with our data retention policies and applicable law.

Third-Party Services

The Service integrates with third-party providers (e.g., ElevenLabs, Deepgram, Anthropic). Your use of these integrations is subject to the third parties' terms and privacy policies.

Intellectual Property Rights

Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Lead Bottle and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Remove or alter any proprietary notices or labels
  • Use our trademarks or branding without written permission

Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback without compensation or attribution.

Limitations of Liability

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAD BOTTLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by law.

Termination & Suspension

Termination by You

You may terminate your account at any time by contacting us or using the account cancellation feature in your dashboard. Termination does not relieve you of any payment obligations for services already rendered.

Termination by Us

We reserve the right to suspend or terminate your account immediately, without notice, if:

  • You violate these Terms or our Acceptable Use Policy
  • You fail to pay fees when due
  • Your use of the Service poses a legal or security risk
  • We are required to do so by law or court order

Effect of Termination

Upon termination:

  • Your access to the Service will be immediately revoked
  • You will lose access to all data stored in your account (unless you export it beforehand)
  • You remain liable for all fees incurred prior to termination
  • Provisions of these Terms that by their nature should survive termination will remain in effect

Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by:

  • Posting the updated Terms on our website
  • Sending an email to the address associated with your account
  • Displaying a notice in your dashboard

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and terminate your account.

Governing Law & Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.

Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in court to protect intellectual property rights.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action.

Jurisdiction

To the extent arbitration does not apply, you agree to submit to the exclusive jurisdiction of the state and federal courts located in [Your County, State].

Contact Information

If you have any questions about these Terms or the Service, please contact us:

Lead Bottle
Email: support@leadbottle.com
Website: https://leadbottle.com

For legal inquiries, please contact:
Email: legal@leadbottle.com